HQ-Designs ships all orders via the POS Indonesia Services. Shipping and handling charges are based on the quantity of items purchased. At the checkout page you will be notified about costs of shipping and you can choose between standard or express shipping. Sometimes we have special “Free Shipping” offers or “Discounts”, so please check our Website and social media channels for those.
All HQ-Designs items are custom made upon order and may take up to a week to post. You will receive an email confirmation once you order has shipped.
Standard registered shipping takes about 2-3 weeks for delivery. POS Indonesia sometimes allow up to 4 weeks for the delivery. Express shipping (for most Countries) generally takes one week or less, though customs my delay shipping for inspection.
For international orders, customers are responsible for all duties and custom fees within their own country. HQ-Designs is not able to identify how long any order will take to arrive once it reaches customs in your specific country.
You can track your package on any tracking website with the tracking number we provide with the email confirmation once your order has shipped. Sometimes tracking websites don´t update in time, even the package already arrived. If your package doesn´t arrive after 4 weeks of shipping confirmation, please contact us immediately and we will find out what happened.
HQ-Designs accepts merchandise returns within 7 days of you receiving your items (excluding Sale items and items ordered with the configurator). The items must be returned in the same condition you received it in, without use or damage, along in its original packaging.
All customers are responsible for all shipping and handling cost of their purchases, returns and exchanges; these charges are non-refundable.
Return and Exchanges may be sent to:
Uky Al Haq/ HQ-Designs
Jalan Toyaning II
Bukit, Ungasan, 80364, Bali
Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. HQ-Designs is not responsible for lost returns.
All HQ-Designs items are special made upon order and may vary slightest in colour due to the use of custom mixed pigments. HQ-Designs attempts to feature all of its products as accurately as we can; colours, prints and styles are displayed as precise as possible.